Billing and Shipping Options:
 
 
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Discover Card |
Master Card |
Visa Card |
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Most Efficient Way
We are pleased to ship your order via United States Postal Service
Priority Mail. Shipping and handling charges are $7.95 for Ground
Shipping via the United States Postal Service and $10.95 for orders
weighing more than one pound. Expect to receive your package at
your doorstep within 4 to 7 days depending on your location.
In a rush?
We will ship your order via USPS 2-3 day air at a flat rate of $14.99
per order, or USPS Next day air for $29.95 per order. Valid only
in continental USA.
For destinations in Canada, Alaska and Hawaii, you pay shipping
charges based on the weight of the package. Most packages to these
destinations are shipped via the US Postal Service.
Orders received before 12:00 Noon Eastern Standard time will be
processed and usually ship that same day. Orders received after 12:00 PM
Eastern standard time will be processed immediately but will not ship
until the following day. We don't ship on weekends or holidays.
Any orders placed on Saturday or Sunday will be shipped on Monday.
All shipping times and dates are subject to change without notice.
If you would like to return a product, we recommend that you carefully
read the following notes detailing our return policy. All request for product
returns must be emailed to: info@doctorswellnesscenter.com
Terms & Conditions
We are not responsible for shipments that are lost or stolen in
transit via the mail carrier.
Contact Information
New Orders
By phone:
To place a new order, call the following toll free number
1-866-NUTRI-MD or 1-866-688-7463
Product Inquiries
By Email:
To submit a question or comment to us online, just click the here:
info@doctorswellnesscenter.com
By mail:
You can also write us at our corporate headquarters.
Doctors Wellness Center, Inc.
Customer Care Department
PO Box 1027
Sparta, NJ 07871-1257
Return
Policy
If
you would like to return a product, we recommend that you carefully
read the following notes detailing our return policy.
All
requests for product returns must be emailed to:
info@doctorswellnesscenter.com
Terms
& Conditions
We
will only accept product returns on products after a customer has
emailed us and advised of their intentions to return a product.
The Doctors Wellness Center will ONLY accept product returns on
products that are guaranteed on their respective product page
(Guarantee Seal) within 30 days that an order has been placed.
Customers must email us and advise of of their intentions to return
a
product that has been guaranteed.
Customer service will issue a Return Authorization Number via an
email.
The email will contain the Return Authorization Number and the customer
care agents' name that assigned it to you. Please retain a copy
of this
Return Authorization Number email for your records. It will serve
as your
proof of valid approved product return.
You
must write this number on your invoice and include it (Boldly
Printed)on the outside of your returned package. Please allow 4
to 6 weeks
for processing refunds from the time the returned package
is received.
No
product will be accepted after 30 days from the day that an order
was placed.
All
other returns are not accepted. All refunds apply to the product
purchase price, which excludes shipping charges.
Please do not attempt to send unapproved product returns back to
us.
For security reasons, ALL shipments returned without a RAN number
will
be refused. Sorry, there will be absolutely no exceptions.
Returns should be sent with a delivery confirmation or tracking.
The Doctors
Wellness Center will not be responsible for lost or stolen packages.
All returns must include used/unused product that was ordered. Any
return sent with invoice only will not be accepted.
Again,
please do not attempt to send unapproved product returns back to
us.
For security reasons, ALL shipments returned without a RAN number
will be
refused. Sorry, there will be absolutely no exceptions.
Money
Back Guarantees
Because
we provide our product at the lowest possible prices, returns are
very costly to us. All approved returns will incur a 25% administration
fee
for all returned bottle orders. Money back is issued
only towards
returned product. Returned product must be validated by an
issued RAN
which certifies proof of purchase. The 25% fee will be applied
to the total
cost of the purchase less shipping and is necessary due to the fact
that we spend
significant resources on processing, inspection and validation of
returned
and unopened product.
100% of the charges will be applied if the amount returned
does not coincide with the reasonable dosage period.
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